This is challenging.
Earlier this month I ordered the Sennheiser Conversation Clear Plus earbuds, €849, as soon as they were offered online.
They arrived on the 18th of this month. (UPS left my package with my neighbor but left a blank form in my mailbox. The UPS online tracking informs me the package is at their drop off point here in my town. I waste 40 minutes, no one has the package. I contact UPS by phone and they take my information. I learn later that evening that my neighbor has my package. We're off to a great start.)
I realize it takes time to become familiar with a new product and I did my best.
The charging case fits nicely in my hand but it's a bit of a challenge to know exactly where to open it. Also, placing the earbuds in the case is a tad finicky. (My Bose Quiet Comfort earbuds requires no finesse from me, I simply drop them in their case and it always goes well, always.)
I had issues with the Sennheiser Conversation Clear Plus earbuds regarding double tapping the right button to pause or start streaming. The owner's manual says it's possible but I had problems with it. Software issue?
A few days ago the button on the right earbud stopped working. Single tap, double tap, long press, does absolutely nothing on the right earbud. We now have a hardware issue. The charging case shows the left earbud charging but not the right earbud.
I sent them back ... and there were issues initially with Sennheiser support giving me the correct website to begin the return process.
Overall, it's a great idea and if the right earbud hadn't stopped responding, I might have held onto this. This is not a good beginning.
I would love to be consulted to test new items. Simply placing the units in the charging case is finicky, it shouldn't be.